Customer Service Policy

Introduction

This Customer Service Policy outlines the standardized service rules, shopping guidelines, logistics arrangements, after-sales guarantees and service principles that we adhere to for all global customers. Our core goal is to provide every shopper with a transparent, reliable, efficient and satisfying shopping experience. All service contents described in this policy apply to all products available on our website, covering all customer groups and global service regions. We strictly implement unified service standards to ensure consistent and high-quality service for every user worldwide.

Order Processing & Global Shipping Policy

We implement a standardized order processing mechanism for all customer orders. Once your order is successfully placed and confirmed, our team will complete order verification, sorting and packaging within 1 to 3 working days. All orders enjoy fast priority processing without additional fees or hidden charges.
We adopt a unified global delivery standard for all regions. The overall delivery time for all international and regional orders is 6 to 12 working days, with no regional differentiation in the delivery cycle. All products in our store qualify for free shipping services, and customers are not required to bear any logistics, transportation or handling fees. We have optimized the global supply chain and logistics distribution system to ensure stable transportation, intact product packaging and timely delivery, bringing customers a worry-free shipping experience.

Unified Payment & Settlement Standard

To simplify the global shopping process and unify the consumption experience for overseas users, all products and orders on our website are settled in a unified currency of USD. The pricing of all commodities is transparent and standardized, with no hidden fees, exchange rate surcharges or additional service charges. Customers can complete payment and settlement in a simple and efficient manner, avoiding complicated currency conversion procedures and uncertain cost differences.

Return & Refund Service Rules

60-Day Return Policy

We provide a long-term and humanized return service for all customers. All purchased products support a 60-day return window from the date of successful delivery. If you encounter problems such as inappropriate size, unsatisfactory style, or non-conforming product description during use, you can initiate a return application in accordance with our official return process within the valid return period. All return procedures follow standardized and unified rules to fully protect your consumer rights and interests.

Refund Processing Rules

After we receive, inspect and verify your returned products to confirm that they comply with the return specifications, we will initiate the official refund procedure. The refund will be completed within 5 to 10 working days. The entire refund process is open, transparent and efficient. We will strictly follow the unified service standard to complete the fund settlement, and the refund will be returned through your original payment channel. No extra handling fee will be deducted during the whole process.

Customer Consultation & Support Service

We provide full-cycle customer service support for all shopping links, including order consultation, product inquiry, logistics query, after-sales application and problem solving. For any questions, demands and cooperation intentions during your shopping process, please refer to and contact us through the official Contact Us page. All official contact channels including the dedicated service email are displayed on the Contact Us page.
Our professional customer service team is committed to providing standardized, polite and efficient reply services, actively solving all kinds of shopping problems for customers, and continuously optimizing the service experience based on customer feedback.

Our Service Commitment

We always take customer satisfaction as the core of service operation, adhere to the principles of integrity, standardization, efficiency and professionalism. All service rules are uniformly implemented for global customers, with no regional or user differentiated treatment. We will continuously optimize order processing efficiency, improve after-sales service system, standardize service processes, and strive to provide every global customer with high-quality, reassuring and trustworthy one-stop footwear shopping and service experience.

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