Refund Policy

General Overview

This Refund Policy clearly defines the standardized refund rules, applicable scenarios, processing procedures, and timeframes for all orders placed on our official footwear retail website. This policy applies to all men’s, women’s, and children’s footwear products sold on our platform, covering all global customers and regional orders. We formulate this policy to ensure transparent, fair, and efficient after-sales refund services, fully protecting the legitimate shopping rights and interests of every user. By placing orders and using our platform services, all customers are deemed to have fully read and accepted the terms of this Refund Policy.
All services involved in this policy implement unified global standards. There is no regional difference in refund rules, processing efficiency, and service specifications for domestic and international orders. Combined with our standardized after-sales system, we provide customers with a stable and worry-free refund guarantee.

Refund Eligibility & Conditions

We support eligible refund applications corresponding to our 60-day return service policy. Customers who have completed product purchases can apply for a refund by returning the purchased goods within 60 days from the date of successful order delivery. Refund applications are applicable to multiple scenarios including inappropriate product size, unsatisfactory product style, inconsistent product description, and unopened, unused products that do not meet customer expectations.
To ensure the smooth processing of refunds, all returned products must be kept in original condition, with complete original packaging, accessories, and labels. Products that are severely worn, artificially damaged, stained, or missing original accessories without quality problems will not be eligible for refund services. We strictly follow uniform product inspection standards to judge the eligibility of refund applications, ensuring the fairness and standardization of all after-sales processing.

Order Processing & Shipping Rules for Refunds

All orders on our website enjoy unified global free shipping services, and no shipping fee will be charged for any valid order. For eligible return and refund orders, our platform will not deduct any shipping fees, handling fees, or hidden service fees from the refund amount. Customers only need to complete the return delivery in accordance with the official process, and we will verify and process the full refund in accordance with the policy standards.
Our original order processing and global delivery cycle remains unchanged. All orders are processed within 1 to 3 working days and delivered globally within 6 to 12 working days. These standard logistics rules do not affect customers’ right to apply for refunds within the valid period, ensuring that customers can enjoy both standardized logistics services and complete after-sales protection.

Standard Refund Processing Timeline

After we receive your returned products and complete professional inspection and verification to confirm that the products meet the refund conditions, we will immediately initiate the official refund procedure. The entire refund processing cycle is unified for all global orders, and the refund will be successfully credited to the customer’s original payment account within 5 to 10 working days.
The refund arrival time may have a slight deviation due to the processing cycle of different payment channel institutions, but we will strictly follow the 5-10 working days standard to complete internal review, verification and refund issuance. Our team will track the refund progress throughout the whole process to ensure that every eligible refund application is completed efficiently.

Unified Currency Settlement Rule

All products and orders on our website adopt a unified USD settlement currency. All refund amounts will be calculated, reviewed and returned in USD in accordance with the actual payment amount of the original order. There is no complicated currency conversion or exchange rate difference processing. The whole refund settlement process is transparent, standardized and consistent, avoiding extra losses and complicated procedures for global customers.

Ineligible Refund Situations

To standardize the refund management mechanism and ensure the legitimate operation of platform services, we do not support refund applications in the following situations: return applications exceeding the 60-day valid return and refund period; products damaged by personal use, improper storage or artificial factors; products with missing original packaging, labels and accessories that cannot be resold; malicious batch return and refund applications; and special discounted products marked with non-refundable rules on the product page.
For ineligible refund applications, our customer service team will provide detailed verification instructions and problem feedback to ensure that customers can clearly understand the processing results and reasons.

Refund Application Process

Customers who need to apply for a return and refund can initiate an application through the official after-sales entrance of the website, and follow the prompts to submit return information and relevant materials. After submitting the application, please send back the goods in accordance with the specified return address and logistics requirements. After the goods are received and verified by our warehouse team, the refund procedure will be automatically triggered.
During the application process, if you encounter any problems such as process confusion, progress inquiry and application modification, please contact our professional customer service team through the Contact Us page. All official contact information including dedicated service email is displayed on the Contact Us page, and we will provide timely guidance and processing support for your refund application.

Policy Updates & Interpretation

We reserve the right to adjust and optimize the terms of this Refund Policy according to platform service upgrades and industry standard updates. All updated policy contents will be released on our official website in a timely manner. The updated terms will take effect immediately after publication, and your continued use of our website and shopping services will be regarded as recognition and acceptance of the latest refund policy rules. All terms of this policy are applicable to all shopping and after-sales behaviors of the platform.