Shipping Policy

General Overview

This Shipping Policy governs all order processing, packaging, delivery, and global shipping services provided on our official footwear retail website. This policy applies to all men’s, women’s, and children’s footwear products across our entire product lineup and is valid for all global customers and international shipping regions. We implement fully unified global shipping standards for all regions to ensure consistent, stable, and reliable delivery experiences for every shopper. By placing an order on our website, you confirm that you have read, understood, and agreed to all terms stated in this Shipping Policy.
We are committed to providing cost-effective and efficient global shipping solutions. All commodities in our store include free shipping services with no hidden fees, additional logistics charges, or regional surcharges. Our standardized shipping process covers order confirmation, professional product packaging, systematic logistics arrangement, and stable global delivery to meet the shopping needs of users worldwide.

Order Processing Time

All successfully submitted and paid orders will enter our official processing queue immediately. Our professional warehousing and logistics team will complete order verification, product inspection, sorting, and secure packaging within 1 to 3 working days. We strictly follow the order sequence for processing to ensure fairness and efficiency for all customers.
Orders submitted on non-working days or during official holidays will be processed in sequence on the next working day. During peak shopping seasons or promotional events, order processing may encounter slight delays, but we will always maintain the 1 to 3 working days processing cycle as our standard and accelerate processing efficiency to ensure timely delivery of all orders.

Global Delivery Timeframe

We adopt a unified global delivery standard for all regions worldwide, with no differentiation between domestic and international shipments. The standard delivery time for all orders is 6 to 12 working days after order processing is completed. This unified delivery cycle applies to all global shipping areas, ensuring transparent and predictable logistics schedules for every customer.
The delivery timeframe is estimated based on regular logistics operation conditions. In rare cases, delivery may be slightly affected by objective factors including customs clearance procedures, extreme weather conditions, local logistics operation adjustments, and unforeseen public events. We will always monitor the logistics status of each order in real time to ensure stable delivery progress.

Free Shipping Service Rules

We provide 100% free shipping for all products on our website. There is no minimum order quantity or minimum order amount requirement to qualify for free shipping. All customers can enjoy this free logistics service regardless of the order value, product type, or shipping destination.
No additional logistics fees, packaging fees, handling fees, or remote area surcharges will be charged for any valid order. All shipping costs are fully borne by our platform, aiming to bring customers a more affordable and transparent shopping experience.

Shipping Packaging Standards

To ensure that all footwear products arrive in perfect condition, we adopt professional and targeted packaging standards. Every pair of shoes will be independently packaged with original shoe boxes and protected with shockproof, pressure-resistant, and crash-proof packaging materials. Our packaging process effectively avoids product extrusion, deformation, dirt, and damage during long-distance global transportation.
We strictly inspect the packaging integrity of each order before shipment to guarantee that customers receive intact, clean, and high-quality products that match the order description.

Unified Currency Standard

All shipping-related fees and order settlements on our website adopt a unified USD currency standard. Since all products enjoy free shipping services, no shipping-related settlement procedures are required for customers. All order pricing and service rules are standardized and unified globally to avoid exchange rate differences and complicated settlement processes for international users.

Order Logistics Tracking

Once your order is processed and shipped, we will update the official logistics tracking information in a timely manner. You can check the real-time shipping status, transportation progress, and delivery update of your order through the order page on our website. We support full-cycle logistics tracking services to let every customer clearly understand the order delivery progress.

Shipping Exception Handling

In case of rare shipping exceptions such as delayed logistics update, abnormal transportation status, or delivery address problems, our customer service team will actively follow up and assist in solving the problem. Customers are not required to bear any additional costs caused by logistics exceptions that occur during standard transportation.
To ensure smooth delivery, customers are requested to fill in accurate and complete delivery address, recipient information, and contact details when placing orders. Incorrect address information caused by customers may lead to delivery failure or return, which will be handled in accordance with the standard after-sales process.

Customer Support & Consultation

If you have any questions about order processing status, shipping time, logistics tracking, free shipping rules, or other shipping-related issues, please contact our professional customer service team through the official Contact Us page of our website. All official contact channels including our dedicated service email are displayed on the Contact Us page, and we will provide you with timely, professional and detailed consulting services and problem-solving support.

Policy Updates

We reserve the right to update and optimize the terms of this Shipping Policy according to platform service upgrades, logistics system optimization, and industry standard adjustments. All updated policy contents will be officially published on our website and take effect immediately after release. Your continued use of our website and shopping services after the policy update constitutes your recognition and acceptance of the latest shipping service terms.